Overview
Our refund and returns policy has 2 stages. If after 14 days, you are not completely happy with your purchase, we will take it back, no questions asked. If you choose not to keep the Laser or Wire Feeder within 30 days, then a refund will be granted based on the conditions below. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. We understand you may no longer have the original packaging.
All consumables are final sales when used. If still in the original packaging and unused, they can be returned with the unit.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is inspected, we will send you an email to notify you that we have received your returned item. If within 14 days, you will receive a full refund. If within 30 days, we will provide a full refund less the nominal rental fee of 10%. Items which have not been used will given a full refund if within the 30 day period.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@azlolaser.ca.
Sale items
Only regular priced items may be refunded. Sale items can only be partially refunded unless specified as final sale during purchase.
Exchanges
We only replace items if they are defective or damaged prior to receipt. If you need to exchange it for the same item, send us an email at info@azlolaser.ca.
Training
Free training includes 8 hours of training split into 2 days. Client should provide a projector or television for trainer to display the training materials. Upon completion, all students will be tested on startup, shutdown and laser adjustment. Upon successful completion candidates will receive a diploma. Travel and accommodation costs will be added for all clients outside of Southern Ontario Canada. Training is currently offered in English and French only.
Shipping
Free shipping is applicable for orders over $1,000 and to Southern Ontario Only. Additional costs may be applicable depending on product and destination. For more details, inquire within.
Shipping Returns
To return your product, you should first notify us at info@azlolaser.ca. We will coordinate the pickup and inspection of your unit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Privacy Notice
This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at anytime by contacting us via the email address or phone number given on our website:
– See what data we have about you, if any.
– Change/correct any data we have about you.
– Have us delete any data we have about you.
– Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can
verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure Environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 647-321-8096 or via email at info@azlolaser.ca.
Need help?
Contact us at info@azlolaser for questions related to refunds and returns. Please reference your purchase ID when contacting us for prompt service.
