Overview
Our refund and returns policy has 2 stages. If after 7 days, you are not completely happy with your purchase, we will take it back, no questions asked. If you choose not to keep the Laser or Wire Feeder within 30 days, then a refund will be granted based on the conditions below. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. We understand you may no longer have the original packaging.
All consumables are final sales when used. If still in the original packaging and unused, they can be returned with the unit.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is inspected, we will send you an email to notify you that we have received your returned item. If within 7 days, you will receive a full refund. If within 30 days, we will provide a full refund less the nominal rental fee of 2,450$. Items which have not been used will given a full refund if within the 30 day period.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items can only be partially refunded unless specified as final sale during purchase.
Exchanges
We only replace items if they are defective or damaged prior to receipt. If you need to exchange it for the same item, send us an email at [email protected].
Training
Free training includes 12 hours of training split into 3 days. Client should provide a projector or television for trainer to display the training materials. Upon completion, all students will be tested on startup, shutdown and laser adjustment. Upon successful completion candidates will receive a diploma. Travel and accommodation costs will be added for all clients outside of Southern Ontario Canada. Training is currently offered in English and French only.
Shipping
Free shipping is applicable to Southern Ontario Only. Additional costs may be applicable depending on product and destination. For more details, inquire within.
Shipping returns
To return your product, you should first notify us at [email protected]. We will coordinate the pickup and inspection of your unit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@azlolaser for questions related to refunds and returns. Please reference your purchase ID when contacting us for prompt service.
